American Airlines Crew Rooms Unfit for Pilots and Attendants Use

FORT WORTH- American Airlines (AA) is facing backlash over the deteriorating state of its flight crew rooms at key US hubs, including Dallas (DFW) and Los Angeles (LAX) airports.

Flight attendants have reported unhygienic conditions, broken furniture, and even bed bugs inside these rest areas.

Photos shared from crew facilities in DFW Terminal C and LAX Terminal 5 depict worn-out recliners, unsanitary bathrooms, and overall neglect.

Such conditions have raised serious concerns about staff well-being and health hazards across the airline’s network.

Photo: JonNYC | X User

American Airlines Crew Rooms

Crew rooms are essential non-public spaces where pilots and flight attendants prepare for or recover between flights.

At American Airlines (AA), these crew rooms are located at major hubs such as Dallas-Fort Worth (DFW) and Los Angeles (LAX).

However, according to reports by employees and social media leaks, the current condition of these spaces is far from acceptable.

Photos from the DFW Terminal C crew lounge show recliner chairs in poor condition, upholstery torn, padding exposed, and metal frames rusting.

In one alarming incident, a crew member discovered a bed bug crawling on a chair. Bathrooms in the same facility are frequently out of service, forcing employees to use public restrooms in the terminal instead.

At LAX Terminal 5, while the furniture appears slightly better, it still lacks the upkeep expected from a leading airline.

According to OMAAT, these examples are not isolated, but rather reflect the standard state of American Airlines’ crew rooms system-wide.

Photo: Clément Alloing

Lack of Investment

American Airlines has reportedly acknowledged the problem but remains reluctant to allocate funding to these areas.

A flight attendant claims that when the issue was raised with a senior manager, the response indicated that finance teams fail to see the return on investment in upgrading these facilities.

The rationale, since the rooms are not revenue-generating, improvements are deprioritized.

Previously, there were discussions about forming a marketing partnership to furnish new chairs, possibly funded by advertising.

However, this plan never materialized. The result is a long-standing infrastructure problem with no clear resolution in sight.

For comparison, crew members from Delta Air Lines (DL) and United Airlines (UA) confirm their rest areas are in much better condition. This highlights a disparity in how major US carriers treat frontline staff off-duty amenities.

Photo: By Colin Brown Photography – https://www.flickr.com/photos/145232442@N02/47072084354/, CC BY 2.0, https://commons.wikimedia.org/w/index.php?curid=81315193

Impact on Employee Morale

While crew rooms are not meant to resemble luxury lounges, they serve as crucial rest and recovery areas.

Fatigue management, mental well-being, and basic hygiene depend on these facilities functioning properly.

When employees find pests like bed bugs or encounter broken equipment, it becomes more than an inconvenience, it’s a workplace safety issue.

Moreover, degraded conditions send a discouraging message to crew members. It reflects a lack of investment in people who are the face of the airline’s daily operations.

This neglect could affect morale, performance, and employee retention over time.

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